Client Success Manager I

Melville, NY 



eVero Corporation has been helping health and human services organizations of all sizes solve complex technology challenges for over 20 years. Our proprietary software platform optimizes workflows while increasing transparency and productivity, and works to create a connected ecosystem across the entire I/DD care continuum.

We are currently looking for a motivated and tech-savvy individual to fill the Client Success Manager, Level 1 position in our organization. Reporting to the Director of Client Services, the Client Success Manager is responsible for the implementation and support of eVero’s platform, including communicating with eVero’s clients and vendors. Demonstrating business and industry knowledge while providing top-notch customer service, throughout the client implementation and beyond.


  • Responsible for overseeing the successful execution of the Implementation processes.
    • Partnering with the client and other subject matter experts, where appropriate, to have a full understanding of client needs
  • Demonstrate business, industry, and program knowledge to be effective in delivering assigned products
  • Provide knowledgeable support in regard to delivery processes, tools, and technology in support of learning
  • Display strong and effective interpersonal communication skills with the ability to interact professionally with a diverse group of clients and staff
    • Collaborate with the client to understand their learning style, and encourage engagement to keep the implementation in forward motion
  • Deliver effective training in both remote and in-person environments


  • Continued Client Support
    • Assist with Support triaged tickets that require additional context or product knowledge
    • User Acceptance Testing
    • In working with the eVero Product Management team, test new features of eVero’s software as requested
  • Training Resource Creation
    • Content for Learning Management System
      • Videos
      • Document guides
      • Conduct Monthly live webinars
  • Attend all related internal meetings and perform other related duties incidental to the work described herein in support of the Company.


  • Organizational skills
  • Troubleshooting skills/Problem-solving skills
  • Time management skills
  • Ability to multi-task
  • Detail oriented
  • Communication – Written and Verbal
  • Sound leadership skills
  • Must possess a willingness to learn about the I/DD industry niche, client population, and State regulations related
  • Display initiative and a positive attitude
  • Ability to work effectively and independently in a fast-paced, multi-tasking environment
  • Strong strategic-thinking skills with an ability to collaborate with team members on best practices
  • Consultative approach toward clients
  • Proficient Microsoft Office skills


  • Undergraduate degree
  • Minimum of 2 years experience in Training
  • Customer Service experience
  • Working in an office environment, and as part of a team


  • Training both remotely via zoom/teams and in-person
    Experience in the I/DD industry
    Writing documentation and manuals
    Experience with Articulate 360 (Storyline), Camtasia and Canva

The salary range for this position is $60,000 – $75,000 per year.

What eVero Offers

We are proud to offer a competitive salary with a comprehensive benefits package. These benefits include medical, dental, vision,  long-term disability, 401K, paid vacation time, and a cafeteria plan. The salary we offer will always be commensurate with experience. And because we know that hard work should always be balanced with fun and quality of life, we also offer the following amenities:
  • A casual and comfortable work environment
  • Convenient location in Long Island, NY with easy access to the Long Island Expressway and Route 110
  • Newly renovated headquarters, featuring state-of-the-art technology, a Café, and a dedicated Recreation Room
  • Fully equipped Gym and Cafeteria within the building
  • Bi-weekly "Town Hall" meetings
  • Monthly team-building events
  • Regular Community Outreach events
  • Seasonal outings and holiday celebration events
  • A coffee bar with a wide array of snacks and trimmings
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eVero is proud to be an Equal Opportunity Employer. Employment with this organization is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.