Streamlining Operations for Traditional I/DD Agencies


Every organization involved in an Individual’s care needs to see the big picture in order to make the best decisions. The eVero platform unifies disparate provider databases, creating a collaborative, compliant, 100% paperless environment where the data follows the person. Add powerful integrations with payroll, billing, and human resources systems, and automated processes and workflows, and you get a comprehensive, connected ecosystem spanning the entire care continuum.

Areas where eVero helps Traditional and Legacy Service Providers include:

 Streamline Your Communication

  • eVero’s platform connects your agency with caregivers, and the Individuals and Families you serve, allowing all Circle of Care members to share documents and access reports in real-time. Track Individuals’ team contacts, enrollments, authorizations, schedules, and Life and Staff Action Plans, while ensuring documentation compliance.

Optimize All Workflows

  • Eliminate your paper and manual processes while centralizing all of your data with eVero! digitalAGENCY™ leverages automation and integrations to optimize service documentation collection and medical record management. Built-in checks and balances ensure that documents are complete and compliant and that all information is fully encrypted, centrally stored, and accessible 27/4 from any device.

Turn Your Data into Information

  • Customizable dashboards, widgets, alerts, and data exports give you and your staff direct access to the information needed to ensure that you are offering your clients the best care possible. With 300+ standard report options, you’ll always be on top of the health of your agency, and the Individuals that you support.

 Support All Your Programs

  • digtalAGENCY™’s purpose-built workflows support the unique needs of the full range of traditional I/DD site-based and community-based services, including Community Habilitation, In-Home Respite, Pre-Vocational Community, Supported Employment (SEMP), DayHab, Supervised & Supportive Individual Residential Alternatives (IRA)
    Intermediate Care Facilities (ICF), Pre-Vocational programs, and more!

Ensure Regulatory & Program Compliance

  • Regulatory: We stay on top of all federal regulatory data protection requirements so you don’t have to. We follow strict HIPAA, HITECH Act, and SHIELD Act guidelines, so all data and documents are always secure.
  • Programmatic: we proactively monitor state program regulations and documentation requirements and flag invalid or missing information before it becomes impactful. Rest assured that items like billing rules, including variable reimbursement rates for Self-Hired staff, are directly incorporated into in to the platform’s workflows.

Proactively Manage Your Revenue Cycle

  • Our platform can work with third-party billing systems, but you’ll significantly expedite your claims process using eVero’s ACCELERATE™ module for your Medicaid, State-Paid, Self-Paid, and MCO invoicing. Claims can be automatically created and submitted the same day that service is delivered, and built-in data validation tools and daily Medicaid eligibility checks ensure that claims are error-free, eliminating rejections. Customizable dashboard views let you track actual revenue and potential receivables, giving you real-time visibility into your cash flow.

Dedicated Support & Continuing Education

  • There are four different ways – phone, e-mail, web, and chat – to contact our support team, giving you the flexibility to get assistance in whatever way works best. Plus, our education and training website eVero Ed offers a full library of written and recorded reference material, in addition to the numerous role-specific live webinars we conduct each month highlighting key features and best practices.