At eVero, we understand that there’s nothing more valuable than client feedback. We always prioritize the ideas, suggestions, and concerns of our partners, and we commit to ongoing touch-bases with our Power Users to directly incorporate this feedback in our developments.

According to eVero’s Net Promoter Score® (NPS®) of 59 at the Agency level — well above SaaS, software and IT industry averages for satisfaction — we exemplify just how important it is to prioritize client feedback.

But don’t just take our word for it — check out exactly what our clients had to say.

“eVero responds to client needs and requests and takes all suggestions very seriously.”

Eugene Brandon, Heaven’s Hands

“eVero is incredible at managing all the complicated pieces of Self-Direction.”

Amy Spadafino, Select Human Services/New Hope

“User friendly, consistent outcomes, valuable resources. Helpful, friendly staff.”

Kari Heigl, Community Services for Every1

“We love using the reports, family portal, and billing modules.”

Carleen A. Miller-Verna, Select Human Services

How does the Net Promoter Score (NPS) work?

The NPS is calculated on a scale of -100 to 100, and is based primarily on a respondent’s answer to the question, “How likely are you to recommend this company to a friend or colleague?”

eVero’s NPS score of 59 at the Agency level is well above the industry averages for SaaS companies (36) and IT/software companies (45).

For more information, please click here.

“eVero does a great job of listening to their users and implementing necessary changes quickly. They also stay up to date with industry changes and requirements.”

Davian Gordon, Daybreak Independent Services Inc.

“The eVero team’s direct knowledge of the service delivery system, regulatory requirements and ADM’s as it relates to self-direction is a huge plus.”

Julie Owen, Heritage Christian Services

“eVero works side by side with their providers to make sure that the system meets their needs and they encourage development to create more efficiencies.”

Melissa Short, Access: Supports for Living

“They are receptive to modifications that help our business. We appreciate being listened to and working through problems collaboratively. The personal attention from eVero has been tremendous.”

Beth Henderson, Advocates Incorporated

More testimonials from our 2022 NPS survey:

“The eVero team are fantastic collaborators who listen to the needs of both the people being supported and the agency, and they provide solutions in a timely manner. They always stay up to date on all relevant regulations and policy changes to assure they are offering the most person-centered cutting-edge software.”

Brittany Hoosier
AIM Services

eVero’s Customer support is quick and takes responsive action to all reported issues/questions/concerns. They make sure their system capabilities are in alignment with state regulations.”

Christy Ferriter
People, Inc.

“The eVero team has an in-depth understanding of the regulations, requirements and the needs of the client which allows us to better serve each individual that we support.”

Jackie Scarcella
A Very Special Place, Inc.