Revolutionizing the way you document and manage care.


As managed care advances, so should the documentation process behind it. Using hard-copy paper forms with handwritten information for record-keeping is inefficient and ineffective. It’s time-consuming, labor-intensive, and prone to error, and leads to even more issues if you are ever audited. Every minute your staff spends working on a single document is one less minute that they can spend providing care to the people you serve. eVero’s got a better way.

digitalAGENCY™ is eVero’s easy-to-use EHR software module, purpose-built to empower better outcomes for I/DD providers and the individuals they support.  It’s a fully functional care management system that streamlines documentation management and optimizes workflows while boosting transparency, compliance, and productivity, so you can focus on what you do best – care for individuals with I/DD. So no matter what programs you support, digitalAGENCY™ flexible apps can be configured to meet your exact requirements.

Bring clarity to documentation chaos.

digitalAGENCY™ is 100% paperless, so say goodbye to pens, paper, filing cabinets, and manual data re-entry!  Digital forms and documents simplify your processes, increasing accuracy and efficiency, while built-in data verification ensures that everything is complete and compliant, saving your team time. Files are centrally stored, logically organized, and securely accessible from anywhere at any time via the web or the eVeroMobile app. And since our platform is fully encrypted and built on HIPAA and HITECH Act best practices, you don’t have to worry about the safety of your sensitive health information.

Easily collaborate to make timely, data-driven decisions.

digitalAGENCY™ creates a secure, connected ecosystem that improves communication and increases engagement across the entire care continuum.  Now Providers, Fiscal Intermediaries, Support Brokers, caregivers, and supported individuals can work together in real-time, easily sharing and reviewing documents and records, empowering them to make the most informed care decisions possible. 

Stay informed so you can transform.

You’ll always be on top of the performance and compliance of your organization, and of those you support, with digitalAGENCY’s comprehensive reporting options.  Our Business Analytics Dashboard clearly and intelligently displays the information most important to you in one place, and our available library of 400+ standard reporting options offers high-level and granular visibility into every aspect of your business, from revenue, billing, and reimbursements to schedules, documentation compliance, staff performance and more.

Unify your data and simplify your operations.

Our platform seamlessly integrates with Provider, Payroll, Billing, HR, and Accounting systems, creating a unified, centralized, person-centered database. This single database ensures that everyone is using the most current data, and boosts agency productivity by solving data conflict, eliminating manual data re-entry, and reducing errors.

Other key features you can benefit from include:

  • Role-based access allows you to control which information is shared with others in your team, assuring strict privacy.
  • Individual Case Records let you track individual demographic information, family contacts, medical, and psychological history, and more.
  • Charge and Expense Capture maximizes your ability to receive payment for all billable services rendered.
  • Business Process Management establishes a workflow for timely documentation throughout the care process to guarantee regulatory compliance.
  • Alerts send users instant (via system) or nightly (via email) notifications about information that requires attention. 
  • Data Capture at the Point of Care provides real-time accountability and ensures adherence to the data collection, billing, and reporting rules – inclusive of data captured remotely via mobile devices.
  • Census Management lets you manage intake via a web-based application and track admission requirements, availability statuses, and waitlists to match each person with the most appropriate facility/program.

digitalAGENCY™ is offered on a per-user license pricing model, which includes access to the following apps:

  • Alerting & Notifications
  • Appointment Tracking
  • Attendance Tracking
  • Audit Tracking
  • Authorization Tracking
  • Behavioral Health Planning & Tracking
  • Billing Prep & Calculation
  • Care Coordination
  • Case Management
  • Communication Logs
  • Contact Management
  • Crisis Management
  • Data Capture
  • Data Sharing & Exporting
  • Data Storage & Warehousing
  • Digital/Electronic Signatures
  • Document Management
  • DSP Evaluations
  • Eligibility Verification
  • Employment Tracking
  • Encounter Tracking
  • Goal Tracking
  • Group Notes
  • Health Records
  • Human Resource Management
  • Incident Management
  • Individual Case Records
  • Insurance Tracking
  • Intake Management
  • Medical Event Tracking
  • Program Management
  • Progress Notes
  • Secure SMS Messaging
  • Service Plan Reviews
  • Staff Action Plans
  • Staff Productivity Reporting
  • Telehealth
  • Training Management
  • Video Messaging

Case Study

Moving to digitalAGENCY™ transformed the operations of this growing HCBS Agency

This large, well-established agency has provided a broad array of home and community-based services, including Community Habilitation, Day Habilitation, and Self-Direction to people with disabilities and their families since 2006.

PCCS has relied on paper and labor-intensive processes for most administrative tasks. But as they rapidly expanded and supported more and more Individuals, these highly manual tasks became increasingly time-consuming, error-prone, and highly inefficient.  PCCS turned to eVero to leverage technology to be more efficient, more compliant, and more responsive.

Read the Case Study to learn how eVero helped PCCS digitalize service and support documentation, streamline back-office processes, and improve compliance.

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