Solving the management and compliance challenges of Self-Direction.


For people with intellectual and developmental disabilities (I/DD) the landscape of managed care services is ever-changing. This is especially true as more and more of these individuals are electing Self-Directed services over the traditional HCBS Waiver services. And this is a trend that’s poised to continue.

Managing self-directed services be challenging. Files and service documentation must be accessible from any location while maintaining real-time accuracy. They must also be secure and encrypted.

On top of that, the 21st Century Cures Act states that all personal care services and home health care services that are paid for by Medicaid must implement Electronic Visit Verification (EVV) in order to maintain Federal Medical Assistance Payments without penalty. There is a hard limit on how many Budgets any fiscal intermediary can reasonably manage with paper processes, or while trying to piece together multiple software platforms. Being digital just isn’t enough.

eVero’s EMPOWER™ module was purpose-built to tackle the unique management and compliance challenges of Self-Direction, including EVV. Our intuitive software platform leverages integrations, automation, and native mobile apps to simplify data gathering and streamline processes. Powerful tools and workflows facilitate rapid and accurate data collection and sharing, meeting tracking, invoice creation, and record-keeping. APIs with payroll and billing systems increase capacity and precision while lowering turnaround time.

EMPOWER™ also streamlines the budgeting process —including creation, validation, import, and export, while providing real-time views of the YTD spend and remaining budgeted spend and hours to authorized users. These tools, along with our team’s budget expertise have enabled many of our broker and FI clients to triple their budget management capacity while eliminating manual processes on the backend.

By the Numbers

Individuals supported via the eVero platform


Organizations utilizing our platform.


Self-Direction Budgets managed on our platform


Total billing processed through the eVero platform


The EMPOWER™ Difference:

  • Raise your billing capacity, precision, and turnaround time to free up your funds quickly.
  • Streamline your organization on the backend with powerful workflow tools, analytics, and integrations.
  • Manage up to three times as many Self-Direction Budgets while keeping the same staff you already have.
  • Collect service documentation accurately and in real-time with integrated payroll and stress-free clock-ins.
  • Capture receipts, invoices, digital signatures, and other attachments with rapid validation or rejection.
  • Trust that your data is always secure, accessible, HIPAA compliant, and audit-ready.