We’re here when you need us.

 

Unable to log in to your account? Did you miss a software update? Something didn’t go as expected? Whatever it is that you need help with, the eVero Support Team is here.  

Regular Business Hours
Monday to Friday
8:30AM — 5:30PM EST.

 

 

Your time is valuable, so don’t wait hours for help. eVero’s Support Team is unlike any other in the industry. Our Help Desk is a team of Support Specialists who are uniquely trained to provide responsive, high-quality support to all eVero users, across all of our solutions — from Provider Agency staff and Care professionals to Individuals self-directing their care. We’re dedicated to your success, and our goal is to help you get the most out of our software!

No matter how you contact us, there’s always a live person to help you during our regular business hours. After-hours support is also available for urgent issues. You can be confident there’s humanity behind our technology.

2024 Holiday Closing Schedule

Our office and help desk will be closed on these days, however, we will continue to monitor the platform for emergencies and tier-one support tickets.

February 19th – Presidents Day
May 27th – Memorial Day
June 19th – Juneteenth
July 4th & 5th – Independence Day
September 2nd – Memorial Day
October 14th – Indigenous People’s Day
November 28th & 29th – Thanksgiving
December 25th – Christmas

Multiple Ways to Reach Us

Web: Submit a message here
Phone: Call +1.888.871.3746
Email: Message support@evero.com
Live Chat: Select ‘Live Chat Support’ here
Compliance Questions: Email compliance@evero.com

Three Tiers of Support

Not all requests are the same. So there are multiple levels of support teams –addressing everything from general information to specialized care. Once your request comes in, it gets triaged and directed to the appropriate support members so you’re getting the right care each time.

Subject Matter Experts

Over the last two decades, our unique focus on the management of I/DD care has shaped seasoned, specialized Subject Matter Experts who understand the distinct business needs of Provider Agencies and non-profit organizations.

Continuing Education & Training

Looking for additional resources? eVero Ed, our 24/7 digital learning portal, is always there to provide guidance. It offers written and video resources designed to inform, educate, and empower your staff — including training guides, webinars, and more.

Our Support Specialists are broken into tiered teams in order to best assist our clients with all types of issues.

eVero’s lead Client Support Manager Michael Fishon has been supporting eVero clients for over 10 years.

Support Triage Technician Melissa

Tier 2 Support Specialist Keibway