Your time is valuable.

When you’re focused on providing quality care services, you can’t spend hours on end waiting for software support.

eVero’s Support Team is unlike any other in the industry due to our steadfast commitment to customer service. Our Help Desk is comprised of Support Specialists who are uniquely trained to provide responsive, high-quality support to all eVero users, across all of our solutions — from Provider Agency staff and Care professionals to the Individuals self-directing their care.

Regular business hours are Monday through Friday, 8:30AM — 5:30PM EST.
Outside of business hours, we continue to monitor for system issues and emergencies.

 

Multiple Ways to Reach Us

Get in touch with us in whatever way works best for you.

Web: Submit a message here
Phone: Call +1.888.871.3746
Email: Message support@evero.com
Live Chat: Select ‘Live Chat Support’ here

New Tiers of Support

We have multiple levels and teams of support here to assist you.

Triage handles incoming chat and email requests, while Tiers I, II, and III work to ensure that then eVero platform remains up and running smoothly while communicating key issues back to the Development teams.

Subject Matter Experts

Our team has amassed many years of excellence providing customer service to health and human services organizations. Over the last two decades, our unique focus on the management of I/DD care has shaped seasoned Subject Matter Experts who understand the distinct business needs of Provider Agencies and non-profit organizations.

Continuing Education & Training

eVero Ed is our digital learning website, and embodies our commitment to the long-term success of our clients. It serves to provide 24/7 access to resources designed to continually inform, educate, and empower your staff — including training guides, webinars, videos, and more.

Our Support Specialists are broken into tiered teams in order to best assist our clients with all types of issues.

eVero’s lead Client Support Managers, Michael Fishon and Nathalie Herrera, have each been supporting eVero clients for over 8 years.