We’re here for you.

 

Your time is valuable, so don’t wait hours for help. eVero’s Support Team is unlike any other in the industry. Our Help Desk is a team of Support Specialists who are uniquely trained to provide responsive, high-quality support to all eVero users, across all of our solutions — from Provider Agency staff and Care professionals to Individuals self-directing their care. We’re dedicated to your success, and our goal is to help you get the most out of our software!

Are you unable to log in to your account? Did you miss a software update? Was there something that didn’t go as expected? Whatever it is that you need help with, the eVero Support Team is here.  No matter how you contact us, there’s always a live person to help you during our regular business hours. After-hours support is also available for urgent issues. You can be confident there’s humanity behind our technology.

 

Our Regular Business Hours:

Monday to Friday
8:30AM — 5:30PM EST.

Multiple Ways to Reach Us

Web: Submit a message here
Phone: Call +1.888.871.3746
Email: Message support@evero.com
Live Chat: Our chatbot is at the bottom of every webpage
Compliance Questions: Email compliance@evero.com

Three Tiers of Support

Not all requests are the same. So there are multiple levels of support teams –addressing everything from general information to specialized care. Once your request comes in, it gets triaged and directed to the appropriate support members so you’re getting the right care each time.

Subject Matter Experts

Over the last two decades, our unique focus on the management of I/DD care has shaped seasoned, specialized Subject Matter Experts who understand the distinct business needs of Provider Agencies and non-profit organizations.

Continuing Education & Training

Looking for additional resources? eVero Ed, our 24/7 digital learning portal, is always there to provide guidance. It offers written and video resources designed to inform, educate, and empower your staff — including training guides, webinars, and more.

 

 

2024 eVero Holiday Closing Schedule

Our office and help desk will be closed on these days, however, we will continue to monitor the platform for emergencies and tier-one support tickets.
  • February 19th – Presidents Day
  • May 27th – Memorial Day
  • June 19th – Juneteenth
  • July 4th & 5th – Independence Day
  • September 2nd – Memorial Day
  • October 14th – Indigenous Peoples’ Day / Columbus Day
  • November 28th & 29th – Thanksgiving
  • December 25th – Christmas

Our Support Specialists are broken into tiered teams to best assist our clients with all types of inquiries.

 

 

eVero’s lead Client Support Manager Michael Fishon has been supporting eVero clients for over 10 years.

 

 

A happy user is the best user!

Customer service is incredible! The team is always on top of things, quickly answering e-mails and taking action. The various online resources are informative, and as a company eVero is very receptive to suggestions from users, too!

Rick H.
Happiness House

eVero does really well responding to my inquiries regarding new features, providing numerous ways to manipulate data to provide us with useful information, and providing typically prompt responses to service tickets and issues.

Jennifer S.
ACDS

eVero is exceptional at providing notification of upcoming changes. The Support Team is exceptional! I receive prompt, courteous service every time.

April D.
Starbridge

Support Triage Technician Melissa

Tier 2 Support Specialist Keibway