Once implementation is complete, your users will be up and running with confidence, but additional support is always available just in case.
An Account Manager is assigned to be the point person for your account moving forward. He/She will make sure that your organization is positioned for continued success and leveraging the eVero platform to its maximum potential.
Our digital continuing education website, eVero Ed, is available 24/7 and regularly updated with the latest training and education materials. Here you can find guidance documents, videos, detailed release notes, upcoming training sessions, and user manuals — which are useful for existing users and can be incorporated into an onboarding process for new hires. eVero’s online User Forums are also a helpful way to learn best practices, share use cases and make suggestions about potential system enhancements.
You can also contact the eVero Help Desk for dedicated, best-in-class software support if an issue arises. Further, you do not have to reach us exclusively through a designated support contact at your organization; any person can reach out to eVero Support directly during our normal business hours.