EHR that transforms how you document and manage care.

 

As managed care evolves, your documentation processes should evolve with it. Paper forms and handwritten notes slow teams down, introduce errors, and create major risks during audits. Every minute spent wrestling with paperwork is a minute taken away from delivering meaningful support to the people you serve. There’s a better way—and eVero delivers it.

digitalAGENCY™, eVero’s intuitive EHR module, is purpose‑built for IDD providers and the Individuals they support. It’s a fully integrated care management system that streamlines documentation, automates workflows, and enhances transparency, compliance, and productivity. With everything centralized and easy to access, your team can focus on what matters most: providing exceptional care.

No matter which programs you operate, eVero’s flexible, configurable applications adapt to your exact requirements—ensuring your EHR works the way you do, not the other way around.

Bring clarity to IDD documentation chaos.

digitalAGENCY™ is completely paperless—so you can finally say goodbye to pens, paper stacks, filing cabinets, and tedious manual data re‑entry. Digital forms and smart documentation tools streamline your processes, improving accuracy and efficiency, while built‑in data validation ensures every submission is complete and compliant. That means fewer errors, fewer delays, and far less stress for your team.

All files are centrally stored, logically organized, and securely accessible from anywhere through the web or the eVeroMobile app. And because our platform is fully encrypted and built on HIPAA and HITRUST Act best practices, you can trust that sensitive health information stays protected at every step.

Easily collaborate to make timely, data-driven decisions.

digitalAGENCY™ creates a secure, connected IDD ecosystem that enhances communication and boosts engagement across the entire care continuum. IDD Agencies, Fiscal Intermediaries, Support Brokers, caregivers, and supported individuals can collaborate in real time—sharing and reviewing documents, records, and updates with ease. With everyone aligned and informed, teams are empowered to make faster, more accurate, and more confident care decisions.

Stay informed so you can transform.

With digitalAGENCY™, you’ll always have a clear, real‑time view of your organization’s performance and compliance—along with insight into the Individuals you support. Our Business Analytics Dashboard brings your most important information together in one intelligent, easy‑to‑read display. And with a library of 400+ standard reports, you gain both high‑level and granular visibility into every corner of your operations, from revenue, billing, and reimbursements to schedules, documentation compliance, staff performance, and more.

Unify your data and simplify your operations.

Our platform seamlessly integrates with Provider, Payroll, Billing, HR, and Accounting systems to create a centralized, person‑centered database. With a single source of truth, every team works from the most current information—eliminating data conflicts, reducing manual re‑entry, minimizing errors, and boosting overall productivity.

Other key features you can benefit from include:

  • Artificial Intelligence is incorporated into platform workflows to enhance efficiency, improve accuracy, and create a more personalized user experience.
  • Role-based access allows you to control which information is shared with others in your team, assuring strict privacy.
  • Individual Case Records let you track individual demographic information, family contacts, medical, and psychological history, and more.
  • Charge and Expense Capture maximizes your ability to receive payment for all billable services rendered.
  • Business Process Management establishes a workflow for timely documentation throughout the care process to guarantee regulatory compliance.
  • Alerts send users instant (via system) or nightly (via email) notifications about information that requires attention. 
  • Data Capture at the Point of Care provides real-time accountability and ensures adherence to the data collection, billing, and reporting rules, inclusive of data captured remotely via mobile devices.
  • Enrollment Management optimizes programs and facilities by managing intake through a universal online application. Track admission requirements, availability, and waitlists to match each person with the facility or program that best fits their needs.

digitalAGENCY™ is offered on a per-user license pricing model, which includes access to the following apps:

  • Alerting & Notifications
  • Appointment Tracking
  • Attendance Tracking
  • Audit Tracking
  • Authorization Tracking
  • Behavioral Health Planning & Tracking
  • Billing Prep & Calculation
  • Care Coordination
  • Case Management
  • Communication Logs
  • Contact Management
  • Crisis Management
  • Data Capture
  • Data Sharing & Exporting
  • Data Storage & Warehousing
  • Digital/Electronic Signatures
  • Document Management
  • DSP Evaluations
  • Eligibility Verification
  • Employment Tracking
  • Encounter Tracking
  • Goal Tracking
  • Group Notes
  • Health Records
  • Human Resource Management
  • Incident Management
  • Individual Case Records
  • Insurance Tracking
  • Intake Management
  • Medical Event Tracking
  • Program Management
  • Progress Notes
  • Secure SMS Messaging
  • Service Plan Reviews
  • Staff Action Plans
  • Staff Productivity Reporting
  • Telehealth
  • Training Management
  • Video Messaging

Case Study

Moving to digitalAGENCY™ transformed the operations of this growing HCBS Agency

This large, well-established agency has provided a broad array of home and community-based services, including Community Habilitation, Day Habilitation, and Self-Direction to people with disabilities and their families since 2006.

PCCS has relied on paper and labor-intensive processes for most administrative tasks. But as they rapidly expanded and supported more and more Individuals, these highly manual tasks became increasingly time-consuming, error-prone, and highly inefficient.  PCCS turned to eVero to leverage technology to be more efficient, more compliant, and more responsive.

Read the Case Study to learn how eVero helped PCCS digitalize service and support documentation, streamline back-office processes, and improve compliance.

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